Innovation & Process Manager — AI Implementation & Workflow Architecture. Bridging operational excellence with intelligent automation.
I thrive at the intersection of what is possible with AI and what is profitable for the business. Specializing in process architecture, strategic AI integration, and leading cross-functional teams through complex technical transitions.
With over 8 years of experience spanning B2B sales, operations, quality assurance, and data analytics, I've built a career at the intersection of business and technology. My journey from customer-facing roles to technical positions has given me a unique perspective on what actually drives operational value.
Currently at Tilde, I lead process optimization and AI integration within localization workflows. I redesign inefficient processes, implement AI-driven solutions, and build scalable systems that reduce manual work while improving operational output.
Leading process optimization, automation, and AI integration within localization workflows. Redesigning inefficient processes, implementing AI-driven solutions, and building scalable systems that reduce manual work and improve operational output. Supporting 15+ project managers and 300+ linguists with data-driven decision making through custom Power BI dashboards.
Promoted from Real-Time Analyst. Generated weekly, daily, monthly, and yearly reports using Excel and SQL. Led a company-wide project to catalog reports and variables, paving the way for a consolidated Power BI database. Actively participated in training initiatives and continuous improvement across 30+ businesses.
Optimized workflow for 100+ agents serving 30+ critical businesses in the health and well-being sector. Leveraged data visualization and analysis to identify bottlenecks and develop actionable insights. Increased agent productivity by 15% through scheduling adjustments, resulting in a 10% reduction in call handle times.
Guided global B2B clients through all stages of product launch, from personalized onboarding to strategic marketing and sales training. Empowered clients to find perfect product placements, build impactful campaigns, and tell compelling stories that connected design with emotion.
Drove a 120% profit increase in the Albanian branch through Lean methodology implementation. Eliminated wasteful tasks and optimized agent workflows. Developed and launched a customer chatbot that boosted satisfaction by 20%. Spearheaded the development and implementation of an NPS system and strategy.
Comprehensive specialization covering machine learning, deep learning, neural networks, generative AI, and AI application development using Python and industry-standard frameworks. Includes hands-on projects with TensorFlow, PyTorch, and cloud deployment.
6-course professional program covering Python fundamentals, data analysis with Pandas/Matplotlib, automation and scripting, web development with Flask, advanced programming with OOP and cloud computing, and project management with Agile/DevOps practices.