Innovation & Process Manager — turning operational complexity into scalable, AI-driven systems.
I find the processes no one has questioned in years — and rebuild them with automation and AI. Remote-native, and built to plug into any team, anywhere.
At Tilde, I lead process transformation and AI integration across localization operations — redesigning workflows, eliminating manual effort, and building Power BI reporting systems that give 15+ project managers and 300+ linguists real visibility into their work.
That work sits on 8 years of experience across B2B sales, workforce analytics, and operations management — roles that gave me an unusually grounded view of what data, automation, and AI actually change for the people using them.
Leading process optimization, automation, and AI integration within localization workflows. Redesigning inefficient processes, implementing AI-driven solutions, and building scalable systems that reduce manual work and improve operational output. Supporting 15+ project managers and 300+ linguists with data-driven decision making through custom Power BI dashboards.
Promoted from Real-Time Analyst. Generated weekly, daily, monthly, and yearly reports using Excel and SQL. Led a company-wide project to catalog reports and variables, paving the way for a consolidated Power BI database. Actively participated in training initiatives and continuous improvement across 30+ businesses.
Optimized workflow for 100+ agents serving 30+ critical businesses in the health and well-being sector. Leveraged data visualization and analysis to identify bottlenecks and develop actionable insights. Increased agent productivity by 15% through scheduling adjustments, resulting in a 10% reduction in call handle times.
Managed global B2B client relationships across product launches, onboarding, and growth strategy. Working directly with commercial teams across multiple markets gave me an early, practical understanding of how operational decisions translate into revenue outcomes — a lens I've carried into every analytical and process role since.
Deployed Lean methodology in an underperforming branch operation, contributing to a significant turnaround in profitability. Reduced wasteful agent workflows, launched a customer chatbot that improved satisfaction scores by 20%, and built the company's first structured NPS measurement system.
Comprehensive specialization covering machine learning, deep learning, neural networks, generative AI, and AI application development using Python and industry-standard frameworks. Includes hands-on projects with TensorFlow, PyTorch, and cloud deployment.
6-course professional program covering Python fundamentals, data analysis with Pandas/Matplotlib, automation and scripting, web development with Flask, advanced programming with OOP and cloud computing, and project management with Agile/DevOps practices.